Live Beautifully. Welcome to the World of Reeva Seth
If you are unable to find the answers you need, please reach out to customer assistance.
We hope your Reeva Sethi Home piece brings lasting joy. However, if for any reason your order does not meet your expectations, we are pleased to offer an exchange or refund, excluding original delivery charges. Items must be returned in perfect condition — unused, complete, and in their original packaging.
Please note: This policy does not apply to custom, special-order, or non-standard items, which are final sale.
We hope your Reeva Sethi Home piece is everything you envisioned. However, should you wish to make a return, we ask that you do so within 28 days of receiving your order. Kindly use the returns form provided with your delivery, or contact our team within 7 working days of receipt to initiate the process.
To arrange a return, please email us at sales@reevasethi.com or call our customer care team at +1 (408) 797-5283. We are available Monday–Saturday, 10:00 AM – 6:00 PM PT, and would be happy to assist you.
We are pleased to offer a collection service for returns. The cost of this service will be deducted from your refund total. For collection requests, please email us with “Return Collection” in the subject line. Please note: furniture and larger pieces will be collected by our in-house delivery team. A $150 charge will apply for failed or returned deliveries using this method.
All returns must be received in their original packaging and in saleable condition. For your peace of mind, we recommend using a trackable delivery service to ensure the item arrives undamaged.
In the rare event that your order arrives in a faulty or damaged condition—including bespoke pieces—please notify us within 48 hours of delivery, or prior to sign-off in the case of larger furniture items.
Kindly email a clear photograph of the damage along with a brief description to sales@reevasethi.com. This allows our team to assess the issue accurately. Please note, we are unable to process claims without the required imagery and details.
Once received and reviewed, Reeva Sethi will arrange for the collection and inspection of the item. If the damage is confirmed, we will coordinate a repair or replacement—at no cost to you—as part of our commitment to craftsmanship and customer care.
Made-to-order items are pieces crafted especially for you, based on your selected finishes, fabrics, dimensions, or other custom details. At Reeva Sethi, many of our furnishings are made-to-order, allowing you to bring home something truly unique and tailored to your space.
If you’re interested in exploring bespoke options, we welcome you to connect with our sales team by phone or email—we’re happy to assist.
Please note: As made-to-order pieces are individually crafted, they fall outside our standard exchange and refund policy. This includes, but is not limited to, custom upholstery, bespoke cabinetry, and fabric-specific orders, which cannot be returned or exchanged unless deemed faulty.
Refunds are processed within four working days of receiving the returned item. You’ll receive an email confirmation once your refund has been initiated.
Please note that depending on your bank’s processing times, the refunded amount may take 7–10 working days to appear in your account.
If you have questions or need assistance, please contact us:
We’re Available:
Mon–Fri: 10:00 a.m. – 5:00 p.m. PT
Sat: 10 a.m.– 6:00 p.m. PT
Sun: Closed
