Return & Exchange Policy
January 19, 20252025-10-14 2:32If you are unable to find the answers you need, please reach out to customer assistance .
WHAT IS YOUR RETURN POLICY?
We hope your Reeva Sethi Home piece brings lasting joy. If, for any reason, your order does not meet your expectations, we’re pleased to offer an exchange or refund, excluding original delivery charges. Items must be returned in perfect condition — unused, complete, and in their original packaging.
Please note: This policy does not apply to custom, special-order, or non-standard items, which are final sale.
HOW DO I RETURN GOODS?
We hope your Reeva Sethi Home piece is everything you envisioned. If you wish to make a return, please do so within 28 days of receiving your order. Use the returns form included with your delivery or contact our team within 7 working days of receipt to initiate the process.
To arrange a return, email sales@reevasethi.com or call +1 (408) 797-5283. Our customer care team is available Monday–Saturday, 10:00 AM–6:00 PM PT.
We are pleased to offer a collection service for returns. The cost of this service will be deducted from your refund total. For collection requests, please email with “Return Collection” in the subject line.
- Furniture and larger pieces are collected by our in-house delivery team.
- A $150 charge applies for failed or returned collections using this method.
All returns must be received in their original packaging and in saleable condition. For peace of mind, we recommend using a trackable delivery service to ensure the item arrives undamaged.
WHAT HAPPENS WITH FAULTY OR DAMAGED ITEMS?
Damaged or Faulty Items
In the rare event that your order arrives in a faulty or damaged condition — including bespoke pieces — please notify us within 48 hours of delivery, or prior to sign-off in the case of larger furniture items.
Kindly email a clear photograph of the damage along with a brief description to sales@reevasethi.com . This allows our team to assess the issue accurately. Please note, we are unable to process claims without the required imagery and details.
Once received and reviewed, Reeva Sethi Home will arrange for the collection and inspection of the item. If damage is confirmed, we will coordinate a repair or replacement at no cost to you as part of our commitment to craftsmanship and customer care.
WHAT ARE MADE TO ORDER ITEMS?
Made-to-Order & Bespoke
Made-to-order items are crafted especially for you, based on your selected finishes, fabrics, dimensions, or other custom details. At Reeva Sethi, many furnishings are made-to-order, allowing you to bring home something truly unique and tailored to your space.
If you’d like to explore bespoke options, please contact our sales team: sales@reevasethi.com or (408) 797-5283. We’re happy to assist.
Please note: As made-to-order pieces are individually crafted, they fall outside our standard exchange and refund policy.
- Includes but not limited to: custom upholstery, bespoke cabinetry, fabric-specific orders.
- These items cannot be returned or exchanged unless deemed faulty upon inspection.
HOW LONG WILL MY REFUND TAKE?
Refunds
Refunds are processed within four working days of receiving the returned item. You’ll receive an email confirmation once your refund has been initiated.
Please note that, depending on your bank’s processing times, the refunded amount may take 7–10 working days to appear in your account.
If you have questions or need assistance, please contact us:
We’re Available:
Mon–Fri: 10:00 a.m. – 5:00 p.m. PT
Sat: 10 a.m.– 6:00 p.m. PT
Sun: Closed
