Return and Exchange Policy

We want you to feel confident in every Reeva Sethi Home purchase. Because our collection includes both in-stock pieces and made-to-order work, return eligibility varies by item type.

Last updated: January 2026

Cancellations

Orders may be cancelled for a full refund within 24 hours of placement, provided fulfillment or production has not yet begun.

After 24 hours, orders may enter fulfillment or production. Once an order is in process, changes or cancellations may not be possible.

Made-to-Order & Custom Items

Made-to-order and custom pieces are crafted specifically for you, often involving selected fabrics, finishes, or sizing. These items are non-returnable and non-refundable unless there is a verified manufacturing defect or damage in transit.

We recommend requesting fabric swatches and confirming measurements before placing an order. Our concierge team is available at orders@reevasethi.com to assist with sizing and finish questions prior to purchase.

In-Stock Furniture & Decor

Small Decor & Soft Furnishings

Items shipped via Standard Ground (pillows, throws, accessories) may be returned within 14 calendar days of delivery.

Return and exchange windows are based on the carrier’s marked delivery date.

• Items must be unused, in original condition, and in original packaging.
• Returns showing signs of wear or handling beyond inspection may be declined.
• Original shipping charges are non-refundable.
• Return shipping costs are the responsibility of the customer.
• Once received and approved following inspection, refunds are issued to the original payment method, less original shipping charges.

In-Stock Furniture (White-Glove)

Eligible in-stock furniture may be returned within 14 calendar days of delivery. Due to the complexity of transporting large items, the following conditions apply:

• Restocking Fee: A 20% restocking fee will be deducted from your refund once the return is approved and pickup is scheduled.
• Condition: Items must be in like-new condition. Returns may be declined for wear, staining, odor, or damage.
• Packaging: Items must be returned in original packaging. We are unable to accept returns without original packaging.
• Delivery & Return Costs: Delivery and service fees are non-refundable. Return shipping/pickup costs are the responsibility of the customer. If we arrange return pickup, the cost will be deducted from your refund.

Exchanges (Small Decor Only)

Eligible small décor items (cushions, throws, and accessories) may be exchanged, provided the item is unused and returned in original packaging.

• Request Window: Exchange requests must be submitted within 14 calendar days of delivery.
• Eligibility: Exchanges are available for the same item in a different color or size, subject to availability.
• Shipping: A complimentary return label and standard ground shipping may be provided for approved exchanges within the contiguous U.S.
• Return Timing: The original item must be received within 14 calendar days of exchange approval to avoid being charged for both items.

Exchanges are not available for furniture, rugs, made-to-order, custom, or final sale items.

Exclusions

The following items are not eligible for return or exchange:

• Furniture: Furniture is not eligible for exchange.
• Rugs: Rugs are final sale unless the product page explicitly states otherwise.
• Custom & Bespoke Items: Any made-to-order piece, including custom upholstery or modified finishes.
• Personalized Items: Any item that has been monogrammed or altered at your request.
• Sale Items: Items marked Final Sale, including clearance or promotional purchases.

Damaged or Defective Items

Please inspect your order immediately upon delivery. If your item arrives damaged or defective, contact us within 48 hours at orders@reevasethi.com.

• Include clear photos of the damage and the packaging.
• For White-Glove deliveries, note any damage on the carrier paperwork before signing.
• We will review your claim and arrange a repair, replacement, or refund at our discretion.

How to Start a Return

To initiate a return (if eligible), email orders@reevasethi.com with your order number and reason for return. We’ll provide instructions and, if applicable, a return label or pickup schedule.