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Returns & Exchanges
Pieces made specifically for you are final sale. Eligible in-stock items may be returned within 14 calendar days of delivery, subject to the conditions below. For guidance, we encourage you to confirm details prior to purchase.
Returns are accepted on eligible in-stock items within 14 calendar days of delivery. Items must be unused, in original condition, and returned in original packaging. Return shipping and any approved pickup or transport costs are the customer’s responsibility unless an item is defective or arrives damaged. Made-to-order, custom, bespoke, and final sale items are not eligible for return.
Cancellations
Orders may be cancelled for a full refund within 24 hours of placement, provided fulfillment or production has not yet begun.
After 24 hours, orders may enter packing, scheduling, or production. Once in process, changes or cancellations may not be possible.
Made-to-Order, Custom & Bespoke
These pieces are created specifically for you, including selected fabrics, finishes, sizing, or tailored details. They are not eligible for return or exchange unless there is a verified manufacturing defect or damage in transit.
We recommend requesting swatches and confirming measurements prior to purchase. For guidance, contact orders@reevasethi.com.
In-Stock Items
Small Décor & Soft Furnishings
Eligible in-stock small décor, including cushions, throws, and select accessories, may be returned within 14 calendar days of delivery.
Return windows are based on the carrier’s marked delivery date.
- Condition: Items must be unused, uninstalled, and in original condition with original packaging.
- Inspection: Returns showing wear, odors, staining, or handling beyond normal inspection may be declined.
- Shipping: Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the item is defective or arrived damaged.
- Refund Timing: Approved refunds are issued to the original payment method after inspection.
In-Stock Furniture — White-Glove Delivery
Eligible in-stock furniture may be returned within 14 calendar days of delivery, subject to the conditions below. Furniture exchanges are not offered.
- Restocking Fee: A 20% restocking fee applies once a return is approved and pickup is scheduled.
- Condition: Items must be in like-new condition. Returns may be declined for wear, staining, odors, pet hair, or damage.
- Packaging: Items must be returned in original packaging. If packaging has been discarded, a return may be declined or additional costs may apply.
- Delivery & Service Fees: White-glove delivery, service fees, and scheduling fees are non-refundable.
- Return Pickup Costs: If we coordinate pickup, pickup and transport costs will be deducted from the refund.
Exchanges
Exchanges are available for eligible small décor only, provided the item is unused and returned in original packaging. Furniture, rugs, made-to-order, custom, bespoke, and final sale items are not eligible for exchange.
- Request Window: Submit exchange requests within 14 calendar days of delivery.
- Eligibility: Same item, different size or colour, subject to availability.
- Return Timing: The original item must be received within 14 calendar days of approval to avoid being charged for both items.
Not Eligible for Return or Exchange
The following are not eligible for return or exchange:
- Made-to-Order, Custom, Bespoke: Any item produced specifically for you, including custom upholstery or modified finishes.
- Personalized Items: Monogrammed or altered items.
- Final Sale Items: Items marked final sale, including clearance or promotional purchases.
- Rugs: Rugs are final sale unless the product page explicitly states otherwise.
- Swatches & Samples: Fabric swatches, finish samples, and sample cuttings.
- Fees: Rush fees, delivery and service fees, and assembly fees are non-refundable.
Damaged or Defective Items
Inspect your order immediately upon delivery. If your item arrives damaged or defective, contact us within 48 hours at orders@reevasethi.com.
- Include clear photographs of the item, the damage, and the packaging.
- For white-glove deliveries, note any damage on the carrier paperwork before signing.
- We will review and, where appropriate, arrange repair, replacement, or refund at our discretion.
How to Start a Return
Email orders@reevasethi.com with your order number and reason for return. If eligible, we will provide return instructions and, where applicable, arrange pickup.
Returns sent without prior authorisation may be refused.
Work With A Specialist
Appointment requests, order questions, product guidance, and trade support, handled with care.