Returns & Exchanges

Pieces made specifically for you are final sale. Eligible in-stock home accessories may be returned within 30 days of delivery; furniture and rugs are final sale, subject to the conditions below. For guidance, we encourage you to confirm details prior to purchase.

Cancellations

Orders may be cancelled for a full refund within 24 hours of placement, provided fulfillment or production has not yet begun.

After 24 hours, orders may enter packing, scheduling, or production. Once in process, changes or cancellations may not be possible.

Made-to-Order, Custom & Bespoke

These pieces are created specifically for you, including selected fabrics, finishes, sizing, or tailored details. They are not eligible for return or exchange unless there is a verified manufacturing defect or damage in transit.

We recommend requesting swatches and confirming measurements prior to purchase. For guidance, contact [email protected].

In-Stock Items

Small Décor & Soft Furnishings

Eligible in-stock small décor, including cushions, throws, and select accessories, may be returned within 30 days of delivery.

Return windows are based on the carrier’s marked delivery date.

• Condition: Items must be unused, uninstalled, and in original condition with original packaging.
• Inspection: Returns showing wear, odors, staining, or handling beyond normal inspection may be declined.
• Shipping: Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the item is defective or arrived damaged.
• Refund Timing: Approved refunds are issued to the original payment method after inspection.

In-Stock Furniture — Final Sale

Furniture is final sale and cannot be returned or exchanged. Please inspect your piece at delivery.

• Damage: Report any damage or defect within 48 hours of delivery, with photographs, and we will arrange a repair or replacement at no cost to you.
• Delivery & Service Fees: White-glove delivery, service fees, and scheduling fees are non-refundable.

Exchanges

Exchanges are available for eligible small décor only, provided the item is unused and returned in original packaging. Furniture, rugs, made-to-order, custom, bespoke, and final sale items are not eligible for exchange.

• Request Window: Submit exchange requests within 30 days of delivery.
• Eligibility: Same item, different size or colour, subject to availability.
• Return Timing: The original item must be received within 14 calendar days of approval to avoid being charged for both items.
• Shipping: We cover shipping on the replacement item.

Not Eligible for Return or Exchange

The following are not eligible for return or exchange:

• Made-to-Order, Custom, Bespoke: Any item produced specifically for you, including custom upholstery or modified finishes.
• Personalized Items: Monogrammed or altered items.
• Final Sale Items: Items marked final sale, including clearance or promotional purchases.
• Rugs: Rugs are final sale unless the product page explicitly states otherwise.
• Swatches & Samples: Fabric swatches, finish samples, and sample cuttings.
• Fees: Rush fees, delivery and service fees, and assembly fees are non-refundable.

Damaged or Defective Items

Inspect your order immediately upon delivery. If your item arrives damaged or defective, contact us within 48 hours at [email protected].

• Include clear photographs of the item, the damage, and the packaging.
• For white-glove deliveries, note any damage on the carrier paperwork before signing.
• We will review and, where appropriate, arrange repair, replacement, or refund at our discretion.

How to Start a Return

Email [email protected] with your order number and reason for return. If eligible, we will provide return instructions and, where applicable, arrange pickup.

Returns sent without prior authorisation may be refused.