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Returns & Exchanges
Returns & Exchanges Policy
Returns & Exchanges
Return Processing
Return an Online Purchase to a Store
Return a Purchase Made In-Store
Return a Gift
Please note: Eligible in-stock home accessories may be returned within 30 days of delivery, provided they meet our Returns & Exchanges policy. Furniture, made-to-order pieces, and other designated final-sale items are excluded, except where applicable law requires otherwise. Items must be in their original condition and packaging. Bespoke and made-to-order pieces are non-returnable.
Shipping & Handling
Shipping Options & Delivery Costs
Shipping Status
White-Glove Delivery
Damaged or Missing Items
Service Area
Ordering & Payments
Order Status & Package Tracking
Change or Cancel an Order
Payment Methods
Price Adjustments
Promotions & Offers
Trade Program Pricing
Account Information
My Account & Orders
Address Book
Password Help
Saved Payment Methods
Benefits of Registering
Trade Account Access
Gift Services
Home & Product Services
Home Delivery Information
Home Return Policy
Preparing for Furniture Delivery
Bespoke & Custom Orders
Care & Maintenance Advice
Visit Our Showroom
Store Services
Get in Touch
We're Here to Help
If you have questions or need assistance, our team is happy to help.
Store HoursMonday–Saturday, 11:00 AM – 4:00 PM PT
Sunday: Closed
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